Gaya APA
Fandy Tjiptono, Ph.D, Gregorius Chandra. (2011).
Service, Quality, & Satisfaction edisi 3 .
Yogyakarta:
Penerbit Andi.
Gaya Chicago
Fandy Tjiptono, Ph.D, Gregorius Chandra.
Service, Quality, & Satisfaction edisi 3.
Yogyakarta:
Penerbit Andi,
2011.
Text.
Gaya MLA
Fandy Tjiptono, Ph.D, Gregorius Chandra.
Service, Quality, & Satisfaction edisi 3.
Yogyakarta:
Penerbit Andi,
2011.
Text.
Gaya Turabian
Fandy Tjiptono, Ph.D, Gregorius Chandra.
Service, Quality, & Satisfaction edisi 3.
Yogyakarta:
Penerbit Andi,
2011.
Print.